In ServiceNow, tags are used to categorize and organize records for quick access. When managing tags, users can control their visibility by setting who can see them.
Correct Answers
B . Everyone ✅
The tag is public and visible to all users in the instance.
Example: A Service Desk team creates a "High Priority" tag that everyone can use.
C . Groups and Users ✅
Tags can be restricted to specific groups or individual users.
Example: A Security Team creates a tag only visible to IT Security staff.
E Me ✅
Tags can be private, meaning only the creator (you) can see them.
Example: A user creates a "Follow-up" tag for their own personal tracking.
Incorrect Answer Choices
A . Admins ❌
Incorrect-Admins can manage tags, but "Admins" is not a visibility setting.
Instead, visibility is set to Everyone, Groups, or Me.
D . Roles and Permissions ❌
Incorrect terminology-ServiceNow does not provide a tag visibility setting based on "Roles and Permissions." Tags are assigned based on specific users or groups, not roles.
Reference:
ServiceNow Documentation: Managing Tags and Visibility
ServiceNow User Guide: Configuring and Sharing Tags