The User Menu in ServiceNow is accessible from the top-right corner of the interface by clicking on the user's avatar or name. This menu provides various options that allow users to manage their sessions, roles, and impersonation settings.
The three correct actions a user can select from the User Menu are:
1. Log Out ServiceNow (✅ Correct)
The Log Out option allows users to end their session and securely exit ServiceNow.
It is an essential feature for security and session management.
Location: User Menu > Log Out
2. Elevate Roles (✅ Correct, for Admin Users)
Users with appropriate privileges (such as administrators) can elevate their roles to gain temporary access to higher permissions.
This is primarily used when a user needs elevated access (e.g., security_admin) to perform specific administrative actions.
Location: User Menu > Elevate Roles
Example:
A system administrator can elevate their role to security_admin to access security-related configurations.
3. Impersonate Users (✅ Correct, for Admin Users)
The Impersonate User feature allows an administrator to act as another user without needing their credentials.
This is useful for troubleshooting, testing permissions, and verifying user-specific configurations.
Location: User Menu > Impersonate User
Example:
An admin impersonating a regular user can verify that the correct permissions and UI settings are applied.
Why the Other Options Are Incorrect:
❌ A. Send Notifications (Incorrect)
The User Menu does not include an option to send notifications.
Notifications (emails, push notifications, SMS) are managed through:
System Notification > Email > Notifications
Outbound SMS or Messaging Settings
❌ E. Order from Service Catalog (Incorrect)
Users can order items from the Service Catalog, but this action is not available from the User Menu.
Instead, users access the Service Catalog through:
Self-Service > Service Catalog
Requests and Catalog Items pages
❌ F. Approve Records (Incorrect)
Users can approve records if they have approval roles (e.g., approver), but this action is not directly available from the User Menu.
Approvals are managed through:
My Approvals in Self-Service
The Approvals module in the ServiceNow application navigator
Reference:
ServiceNow CSA Documentation: User Menu Overview
ServiceNow CSA Learning Path: User Menu and Elevate Roles
ServiceNow Docs: Impersonate Users in ServiceNow