The Dependency View graphically represents Configuration Items (CIs) and their relationships in ServiceNow's Configuration Management Database (CMDB). It provides an interactive visualization of dependencies and relationships between infrastructure components, helping administrators understand system architecture.
Key Features of Dependency View:
Displays CI relationships in an interactive graphical format.
Helps identify upstream and downstream dependencies (e.g., how a failed server affects dependent applications).
Can be accessed via the Configuration Item (CI) form under the Related Links section.
Used in Impact Analysis for Change Management and Incident Management.
Why Not Other Options?
A . Schema Map - Used to visualize table relationships, not CI dependencies.
C . Dependency Map - Not a ServiceNow term; the correct term is Dependency View.
D . Database View - Used to create virtual tables combining data from multiple tables but does not display CI dependencies graphically.
Reference:
ServiceNow Dependency Views - Official Documentation