In ServiceNow, administrators can check which release version is running on an instance by navigating to the Stats module. This module provides various system statistics, including the current release name, build number, and other important system details.
How to Check the Release Version via Stats Module:
Navigate to System Diagnostics → Stats (or simply type "Stats" in the navigation filter).
Scroll down to find the Build name and Version fields.
The displayed version follows the standard ServiceNow naming convention (e.g., "Washington DC Patch 2 Hotfix 1").
Why Other Options Are Incorrect:
A . Memory Stats module:
This module provides memory consumption details and performance-related information, but it does not show the instance version.
C . System.upgraded table:
While this table records upgrade history and past version changes, it does not display the current version running on the instance.
D . Transactions log:
This log captures user activities and system transactions but does not provide release version details.
Reference from CSA Documentation:
ServiceNow Documentation: View system version details
Certified System Administrator (CSA) Study Guide: Covers System Diagnostics → Stats Module as a key method to verify the running release version.