In ServiceNow, the Task (task) table is a parent table that provides a common structure for work-related records. Several core tables inherit from the Task table, meaning they reuse its fields, business rules, and workflows.
The following tables are children of the Task table in the base system:
Incident (incident) ✅
Used for managing break/fix issues reported by users.
Inherits fields like Assigned To, State, Priority from the Task table.
Problem (problem) ✅
Used for root cause analysis of recurring incidents.
Inherits Task table properties, making it easy to relate problems to incidents.
Change Request (change_request) ✅
Used to manage changes in IT infrastructure (e.g., software updates, hardware replacements).
Inherits fields like Assignment Group, Description, State from the Task table.
Why Are Other Options Incorrect?
D . Config ❌
No such table named "Config" exists as a child of the Task table. Configuration-related data is stored in CMDB tables.
E . Dictionary ❌
The Dictionary (sys_dictionary) table stores metadata about database fields, not task-related records.
F . cmdb ❌
The CMDB (cmdb) table is not a child of the Task table. It stores Configuration Items (CIs) like servers, routers, and software, which are separate from task-based workflows.
Reference:
ServiceNow CSA Documentation - Task Table and Child Tables
ServiceNow Product Documentation - Incident, Problem, and Change Management (https://docs.servicenow.com)
✅ Final Answer: A, B, C (Incident, Problem, Change Request)