In ServiceNow, the Pencil (✏) icon is used to edit and customize Favorites in the Application Navigator.
How to Change the Icon and Color of a Favorite:
Open the Application Navigator.
Locate the Favorites section.
Click the Pencil (✏) icon next to the favorite you want to edit.
Choose a new icon and color.
Click Save to apply changes.
Why Are Other Options Incorrect?
B . Star ❌
The Star icon is used to add or remove a favorite, not edit it.
C . Clock ❌
The Clock icon represents Recently Viewed items, not Favorites customization.
D . Triangle ❌
No Triangle icon is used for modifying Favorites in ServiceNow.
Reference:
ServiceNow CSA Documentation - Customizing Favorites
ServiceNow Product Documentation - Personalizing the Application Navigator (https://docs.servicenow.com)