In ServiceNow Notification Configuration, dot-walking allows administrators to reference related records dynamically. ✔ To send a notification to the Caller's Manager, you need to: Open the Notification record. Navigate to the 'Send to' tab. Add the Caller field. Use dot-walking to select the Caller's Manager field (e.g., caller_id.manager). Option A is incorrect because dot-walking is configured under the 'Send to' tab, not the 'Who will receive' tab. Option B is incorrect because while Flow Designer can trigger notifications, it does not specifically configure recipients based on dot-walking. Option C is incorrect because setting "Who will receive" to Subscribable is used for opt-in notifications, not direct notifications to the Caller's Manager. 📌 Reference: ServiceNow Administration - Notification Configuration & Dot-Walking
最新のコメント (最新のコメントはトップにあります。)
gagi - 2026-03-15
The explanation states that dot-walking is configured under the "Send to" tab. However, in the ServiceNow Notification form, recipient configuration is performed under the "Who will receive" tab. Dot-walking is configured in the 'Users/Groups in fields' section of that tab. Therefore, the reference to a "Send to" tab appears to be incorrect or outdated and may cause confusion for learners.
最新のコメント (最新のコメントはトップにあります。)
The explanation states that dot-walking is configured under the "Send to" tab. However, in the ServiceNow Notification form, recipient configuration is performed under the "Who will receive" tab. Dot-walking is configured in the 'Users/Groups in fields' section of that tab. Therefore, the reference to a "Send to" tab appears to be incorrect or outdated and may cause confusion for learners.