In ServiceNow, Favorites allow users to quickly access frequently used modules, records, lists, or reports. Favorites can be customized, including renaming them, changing their icons, or modifying their colors.
Changing the Label of a Favorite
To rename or edit a Favorite, you must use the Pencil icon (✏️), which indicates edit mode.
Steps to Change the Label of a Favorite:
Navigate to the Application Navigator on the left-hand side.
Locate the Favorites section.
Hover over the favorite item you want to rename.
Click on the Pencil icon (✏️) to open the edit menu.
Update the label (name) and other properties like color or icon.
Click Save to apply changes.
Explanation of Incorrect Options:
A . Clock ❌ (Incorrect)
The Clock icon typically represents recently accessed items, not Favorites.
B . Hamburger ❌ (Incorrect)
The Hamburger menu (☰) represents navigation menus but is not used to edit Favorites.
D . Three dots ❌ (Incorrect)
The Three dots (⋮) often indicate a menu with additional options but do not specifically edit Favorites.
E . Triangle ❌ (Incorrect)
No Triangle icon is used for renaming Favorites.
F . Star ❌ (Incorrect)
The Star icon (⭐) is used to add or remove Favorites, but not to rename them.
Official Reference from Certified System Administrator (CSA) Documentation:
ServiceNow Favorites Overview:
https://docs.servicenow.com/en-US/bundle/utah-platform-user-interface/page/administer/navigation-and-ui/task/t_CreateFavorites.html