In ServiceNow, Tags allow users to categorize and quickly find records without modifying the database structure. They act as labels that can be applied to records dynamically.
To add a Tag such as "Special Handling" to an Incident record, follow these steps:
Open the Incident record in the platform.
Click the More options (.,.) icon in the top-right corner of the record.
Select "Add Tag."
Type "Special Handling" and press Enter to apply the tag.
Once applied, the tag will appear in the Tags field of the record, making it easier for users to search and filter incidents with similar labels.
Incorrect Answer Choices Analysis:
B . On the Special Handling field, check the box
❌ Incorrect - There is no standard "Special Handling" field in the Incident table that acts as a tag.
If such a field exists, it would be a custom field and not related to Tags functionality.
C . On the Tag field, select Special Handling from the choice list
❌ Incorrect - Tags are not stored in a field with a choice list.
Tags are user-defined labels that can be dynamically added using the "More options" menu.
D . Click on the Context menu, select Add Tag, type Special Handling, press Enter
❌ Incorrect - The Context Menu (right-click menu) does not provide an option to add a Tag.
Tags are added using the More options (.,.) icon, not the Context Menu.
Official ServiceNow Documentation Reference:
ServiceNow Docs - Using Tags
📖 How to Use Tags
ServiceNow Docs - Searching Records with Tags
📖 Search and Filter with Tags
Conclusion:
The correct answer is:
✅ A. Click on the More options (.,.) icon, click Add Tag, type Special Handling, press Enter.
This is the standard way to add a Tag in ServiceNow without modifying any database fields.