In ServiceNow, the Application Navigator allows users to browse and access Applications and Modules. To expand or collapse the Application Navigator, users interact with the Application Menu icon (☰), commonly known as the "Hamburger" menu.
How to Expand/Collapse Applications & Modules:
Locate the three-line "Hamburger" icon (☰) at the top-left of the Application Navigator.
Double-click or single-click to expand/collapse the list of applications and modules.
Explanation of Incorrect Options:
A . Star ❌ (Incorrect)
The Star icon (⭐) represents Favorites, allowing users to mark frequently used modules for quick access.
B . Clock ❌ (Incorrect)
The Clock icon (⏱️) is for Recently Viewed Items, showing the user's most recent navigations.
D . Funnel ❌ (Incorrect)
The Funnel icon (🔽) is a filter used to refine search results or application lists, not to expand/collapse the navigator.
Official Reference from Certified System Administrator (CSA) Documentation:
Navigating the Application Menu:
https://docs.servicenow.com/en-US/bundle/utah-platform-user-interface/page/administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html