In ServiceNow, knowledge articles can be marked for review using the "Flag article" feature. This allows users to indicate issues such as outdated content, incorrect information, or necessary updates.
How the "Flag Article" Feature Works:
Users can flag an article if they believe it needs review or corrections.
The flagged article appears in the Knowledge Management Dashboard, where knowledge managers can track flagged articles.
Knowledge managers or owners can review flagged articles and make necessary updates or retire them if needed.
Why Other Options Are Incorrect:
B . Review → No such option exists in ServiceNow for marking an article for review. However, knowledge managers can schedule article reviews manually.
C . Bookmark → Used to save frequently accessed articles for personal reference but does not indicate that the article needs a review.
D . On Hold → Applies to workflows or approvals but is not a method for marking an article for review.
Reference from CSA Documentation:
ServiceNow Documentation: Flagging a Knowledge Article
CSA Exam Guide: Covers the Flag Article function as a key feature in Knowledge Management.
Thus, the correct answer is:
✅ A. Flag article