In ServiceNow, lists allow users to view, filter, and group records dynamically. If you want to group records based on a particular column (e.g., Category), you can use the "Group By" functionality.
Correct Answers
A . On list Context Menu, select Group By > Category
The List Context Menu (right-clicking anywhere in the list header) provides an option to group records by a specific column.
Selecting "Group By > Category" organizes records into expandable sections based on the selected field.
This is one of the quickest ways to group records in a list.
E . On the Category column title, click Context menu > Group By Category Each column header in a list has its own Column Context Menu (accessible by clicking the three-line menu or right-clicking the column title).
Clicking "Group By Category" on the Category column will instantly rearrange the list based on the values in that column.
Incorrect Answer Choices
B . On the Filter Menu, select Group By > Category ❌
The Filter Menu is used for setting up filters and conditions, but it does not provide a "Group By" option.
It allows users to filter records but does not change the list structure.
C . Click Group On icon, select Category ❌
There is no "Group On" icon in ServiceNow lists.
Grouping is done through context menus, not a dedicated "Group On" button.
D . On Navigator Filter, type tablename.group.category and press enter ❌ The Application Navigator Filter is used for searching applications, modules, and tables-not for modifying list views.
Entering something like incident.group.category will not perform a grouping action on a list.
Reference:
Official ServiceNow Documentation: Grouped Lists
ServiceNow User Interface Guide: List Control Features