In ServiceNow, UI Actions are used to add interactive elements like buttons, links, and context menu items to forms and lists. They can trigger scripts, workflows, or other actions when clicked.
Common Types of UI Actions:
Form Buttons - Buttons that appear on a form (e.g., Save, Update, Resolve Incident).
List Buttons - Buttons that appear in a list view and perform actions on multiple records.
Related Links - Links that appear in the Related Links section of a form and provide quick navigation or actions.
Since Form Buttons, List Buttons, and Related Links are all types of UI Actions, they are valid UI Actions.
Why "Search" is NOT a UI Action?
Search is a built-in system functionality that allows users to find records but does not involve UI Actions.
UI Actions execute predefined actions, whereas Search simply retrieves and filters data.
ServiceNow search functions (Global Search, List Search, and Quick Search) are not part of UI Actions.
Why the Other Options Are UI Actions?
B . Form Buttons → ✅ Valid UI Action
Appears on forms (e.g., Submit, Save, Update).
C . List Buttons → ✅ Valid UI Action
Used in list views for bulk actions (e.g., Close All, Approve Selected).
D . Related Links → ✅ Valid UI Action
Provides quick links in forms (e.g., View CI Details, Reopen Ticket).
Reference from Certified System Administrator (CSA) Documentation:
ServiceNow Docs: UI Actions Overview
https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/form-administration/concept/c_UIActions.html ServiceNow CSA Official Training Guide (UI Actions & User Interface Customization)