The best course of action when team members are unfamiliar with a system is to provide training. This ensures that all team members have the necessary knowledge to perform their tasks effectively. According to the PMBOKGuide, project managers should develop the team through training, team-building activities, and creating an environment conducive to teamwork. Training enhances team members' technical and interpersonal skills, which is essential for project success. Furthermore, the PMI-PBA Reference Materials emphasize the importance of ensuring that stakeholders (in this case, team members) understand the requirements, which includes the rules and criteria for applicant approval in the public housing project.
: = Project Management Institute. (2021). A Guide to the Project Management Body of Knowledge (PMBOKGuide) - Sixth Edition and Agile Practice Guide. Newtown Square, PA: Author. Project Management Institute. (2015). Business Analysis for Practitioners: A Practice Guide. Newtown Square, PA:
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