あるプロジェクトマネージャーが、SME(Small Matter Expert)、インターン、そして新入社員が参加する戦略的コミュニケーションプロジェクトに配属されました。プロジェクトマネージャーは、インターンの知識不足が原因でプロジェクトがなかなか進展していないことに気づきました。研修予算は底をつき、プロジェクトは遅滞なく完了させる必要がありました。
プロジェクト マネージャーが実行すべき 2 つのアクションはどれですか。(2 つ選択してください)
正解:A,E
According to the PMBOKGuide, the project manager is responsible for managing the project resources, including human resources, and ensuring that they have the necessary skills and competencies to perform the project work. Therefore, the project manager should identify the sources and specifics of the knowledge gap from the interns and new recruits, and put them into groups and assign a SME as a mentor. These actions will help the project manager to address the root cause of the problem, provide effective learning and coaching opportunities for the interns and new recruits, and leverage the expertise and experience of the SMEs. Hiring more SMEs and informing the human resources manager to lay off the nonperforming interns and new recruits may not be feasible or ethical. The project manager should try to resolve the issue within the existing project team, rather than replacing or firing the team members. Initiating a project change request for additional budget to train the interns and new recruits may not be possible or timely. The project manager should try to use the available resources and budget, rather than requesting more funds. Ignoring the issues with the project and trying to deliver the project successfully without asking for training funds may not be realistic or responsible. The project manager should not overlook the knowledge gap that may affect the project quality, scope, or schedule, but rather seek to close the gap and improve the team performance. References: PMBOKGuide, Sixth Edition, Chapter 9, Section 9.2 (Develop Team) and Section 9.3 (Manage Team)