In a hybrid project funded by a T&M agreement, it is essential for the project manager to plan post-delivery support to manage client expectations effectively. This includes establishing a clear understanding of what constitutes project completion and what are the responsibilities of the project team after the product is delivered. Planning for post-delivery support ensures that any defects found after the product is accepted can be addressed within the agreed terms, thus preventing disputes over additional costs for defect fixes.
: The answer is supported by the best practices in project management, which advocate for proactive planning for post-delivery support as part of the project's scope. This is in line with the PMBOKGuide's emphasis on the importance of stakeholder engagement and managing expectations throughout the project lifecycle12. Additionally, the Professional in Business Analysis Reference Materials highlight the significance of managing client expectations and delivering value post-project completion3.