When stakeholders express concerns about poor communication, it's important for the project manager to investigate the underlying causes of the communication issues. Performing a root cause analysis (RCA) can help identify not just superficial problems, but also systemic issues that may be affecting communication.
This approach aligns with PMI's emphasis on continuous improvement and problem-solving within project management processes.
: = PMI's PMBOKGuide and the standards for project communication management emphasize the importance of effective communication and the need for project managers to adapt their communication plans to meet the needs of stakeholders. The PMBOKGuide provides guidelines on how to manage project communications effectively, which includes monitoring and controlling communications throughout the project life cycle to ensure that stakeholder needs are met.
Please note that this response is based on general project management principles and does not reference specific documents or materials. For detailed information, you should refer to the latest editions of PMI's PMBOKGuide and other official PMI publications.