最近プロジェクトが始まりました。プロジェクト マネージャーは、プロジェクト チームのメンバー間にさまざまな期待があることに気づきました。こうした誤解の拡大がチームの生産性に影響を与えています。
プロジェクト マネージャーは問題を解決するためのガイドとしてどの文書を使用する必要がありますか?
正解:B
Explanation
The team charter is a document that defines the team's purpose, roles, responsibilities, norms, and expectations. It helps to align the team members with the project vision and goals, and to foster collaboration and communication. The team charter can be used as a guide to resolve any issues or conflicts that arise among the team members, as it clarifies the team's values, ground rules, decision-making process, and conflict resolution methods. The other options are not as relevant or effective as the team charter in addressing the issue. The project organization charts show the reporting relationships and hierarchy of the project team, but they do not define the team's expectations or norms. The project charter authorizes the project and defines the high-level scope, objectives, stakeholders, and constraints, but it does not specify the team's roles or responsibilities. The stakeholder register identifies and analyzes the project stakeholders, but it does not address the team's expectations or issues. References: PMBOK Guide, 7th edition, page 76, 78, 80, 82.