According to the Capability in Business Analysis™ (CCBA®) guidelines, one of the tasks that business analysts perform in the requirement elicitation activity is to conduct elicitation sessions, which involves facilitating workshops and other techniques to elicit the requirements from the stakeholders12. During the elicitation sessions, the business analyst should be prepared to handle any issues that may arise, such as scope creep, conflicting opinions, or unclear requirements34. If a stakeholder raises an issue that is outside of the project's scope, the business analyst should consider the issue's impact on the project and gain agreement with stakeholders on the next step, such as deferring the issue to a later stage, escalating the issue to the project manager, or revising the scope statement5.
References: The CCBA® learning documents, which can be found on the IIBA website12, describe the various tasks and techniques that a business analyst can use to elicit the requirements from the stakeholders, including the conduct of elicitation sessions and the handling of issues. Additionally, the IIBA Bookstore offers resources that provide further insights into the objectives and best practices for business analysis, including the facilitation of workshops and the management of scope3