According to the BABOK® Guide, a business analyst (BA) should perform stakeholder analysis to identify the stakeholders who may be affected by or have an influence on the project, and to understand their needs, expectations, interests, power, and impact. A stakeholder analysis can help the BA to plan the appropriate level of stakeholder involvement, communication, and collaboration, and to manage potential conflicts and issues among the stakeholders. In this scenario, the BA should have performed a stakeholder analysis to prevent a similar situation in the future, where the project has a number of stakeholder conflicts and issues. By conducting a stakeholder analysis, the BA could have identified the sources and causes of the conflicts and issues, and devised strategies to resolve them effectively and efficiently. References:
[BABOK® Guide], section 2.2: Conduct Stakeholder Analysis
CCBA Exam Questions & Answers with Explanations, question 420