チームの 2 人のメンバーが競合しています....または問題を部分的に解決します チームの 2 人のメンバーが競合しています。この場合、プロジェクト マネージャーは、問題を一時的または部分的に解決するために、すべての関係者にある程度の満足をもたらすことが最善の解決策であると判断します。
プロジェクトマネージャーはどの手法を使用する必要がありますか?
正解:C
According to the PMBOK Guide, the scenario described is the textbook definition of the Compromise
/Reconcile conflict management technique. When a project manager looks for a middle ground where everyone gets something but no one gets everything, they are compromising.
* Compromise/Reconcile: This technique involves searching for solutions that bring some degree of satisfaction to all parties in order to temporarily or partially resolve the conflict. This approach occasionally results in a " lose-lose " situation because both parties must give up something to reach an agreement.
* When to use it: It is most effective when the parties need a quick solution to a complex issue, when the goals of both parties are equally important, or when a temporary fix is needed to keep the project moving while a permanent solution is sought.
* Key Phrase Match: The question explicitly mentions " some degree of satisfaction " and " temporarily or partially resolve, " which are the definitive markers for this technique in PMI standards.
Analysis of other options:
* A. Withdraw/Avoid: This involves retreating from the conflict or postponing the issue. It does not provide satisfaction to the parties; it simply ignores the problem.
* B. Smooth/Accommodate: This technique emphasizes areas of agreement rather than differences. It involves one party conceding their position to maintain harmony, often resulting in a " lose-win " outcome.
* D. Collaborate/Problem Solve: This is the " win-win " approach. It involves incorporating multiple viewpoints and leads to a permanent resolution through consensus. Because the question specifies a temporary or partial resolution, this option is incorrect.
Per PMI standards, while Compromise/Reconcile provides a helpful " middle way " to maintain momentum, the project manager should be aware that it may not resolve the underlying root cause of the conflict.