プロジェクトマネージャーは、部門横断的な依存関係を持つ大規模で複雑なプロジェクトに配属されました。プロジェクトは新たなフェーズに入り、新たなステークホルダーの追加が必要となり、優先順位が相反する状況になりました。プロジェクトマネージャーは、ステークホルダーとの円滑な連携をどのように確保すべきでしょうか?
正解:B
When new stakeholders join with conflicting priorities, effective engagement begins with structured stakeholder identification and analysis. Identifying and categorizing stakeholders (B) allows the project manager to assess influence, interest, impact, expectations, and preferred communication methods, then tailor engagement strategies accordingly. Categorization (e.g., power/interest grid, influence/impact mapping) helps determine who needs close management, who needs to be kept satisfied or informed, and how to handle conflicts through appropriate decision forums and escalation paths. Simply inviting everyone to status meetings (A) is inefficient and often increases frustration-especially for stakeholders who feel meetings are irrelevant. Interacting individually (C) can be useful, but without stakeholder analysis it becomes ad hoc and may miss key groups or fail to address governance needs. "Recognizing diversity" (D) is important but vague and not an actionable first step. By categorizing stakeholders, the project manager can design a targeted engagement plan, reduce conflict through clear decision rights, and align cross-functional collaboration to support the new phase's objectives.