あるプロジェクト関係者が、緊急の変更承認を求めるために会議を予約した。別の関係者は、チームが前回のイテレーションを完了した際に、機能変更要求を提出した。どちらの関係者も待ちきれない様子で、プロジェクトマネージャーは、関係者の1人がチームメンバーをプライベートチャットに招待していることを知る。
プロジェクトマネージャーは何をすべきでしょうか?
正解:A
The correct answer is A because the scenario requires disciplined stakeholder engagement rather than an immediate, informal, or purely administrative reaction. The selected response - A. Meet with the stakeholders to explain the change management process. - directly addresses the condition described in the question and keeps the project aligned with authorized objectives. PMBOK-aligned practice requires the project manager to clarify expectations, preserve transparency, and use the appropriate decision or communication channel. This is especially important when project constraints, stakeholder expectations, quality expectations, delivery cadence, or business value may be affected. The competing options are weaker because they either bypass the accountable role, defer action without analysis, escalate before the project manager has prepared decision-quality information, or solve a symptom without correcting the underlying process issue. The selected answer also preserves transparency, ownership, and traceability, which are essential for sound project governance and effective delivery. PMBOK Guide Eighth Edition topics:
process, stakeholder engagement, stakeholder communication, impact analysis, governance, value delivery, and continuous improvement.