When conflict arises due to communication preferences, the project manager should first seek to understand each individual ' s needs and preferences. Initiating individual conversations allows the project manager to assess the context behind each perspective and then mediate a resolution that supports team cohesion and project communication needs.
Option A promotes team-building but does not directly resolve the specific issue.
Option B risks inconsistent communication and confusion.
Option D is prescriptive and may lead to resistance rather than resolution.
References:
PMBOK Guide - Seventh Edition, Team Performance Domain
PMBOK Guide - Sixth Edition, Section 9.5: Manage Team (Conflict Management Techniques)
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