レガシー システムのサポートを担当するビジネス アナリスト (BA) は、システムの使いやすさを評価するために顧客調査を作成しました。調査を配布する前に、BA は何をすべきでしょうか。
正解:B
The business analyst (BA) should observe customer interaction with the system before distributing the survey to assess its usability. According to the BABOK Guide, observation is "a technique used to elicit information by viewing and understanding activities and their context" 4. By observing the customer interaction with the system, the BA can gain insights into the actual usage, behavior, problems, and preferences of the customers, which can help the BA design a more effective and relevant survey. Validating the survey with the project sponsor, reviewing the risk register with the project sponsor, and updating the project plan to include the survey are important steps, but they should be done after observing the customer interaction with the system. Reference: 4: BABOK Guide, Version 3, Section 10.24 Observation