The element of stakeholder management that the BA is performing when negotiating and resolving conflict with stakeholders to ensure they participate in required BA activities is gaining agreement on commitments. This means that the BA is establishing consensus or acceptance among stakeholders regarding their roles, responsibilities, expectations, deliverables, and timelines for a project or a solution. The BA is also addressing any differences or disputes among stakeholders that may hinder their participation or collaboration.
The other options are incorrect because:
Option A is incorrect because confirming elicitation results is not an element of stakeholder management, but an element of elicitation. Confirming elicitation results means verifying and validating that the information gathered from stakeholders during elicitation activities is accurate, complete, clear, and consistent.
Option C is incorrect because monitoring stakeholder engagement is not an element of stakeholder management, but an element of stakeholder analysis. Monitoring stakeholder engagement means assessing and tracking the level of involvement, interest, influence, and impact of stakeholders throughout a project or a solution.
Option D is incorrect because planning stakeholder engagement is not an element of stakeholder management, but an element of stakeholder analysis. Planning stakeholder engagement means defining and documenting the strategies, methods, and activities for engaging and communicating with stakeholders.
Reference:
BABOK Guide v3, section 2.5: Manage Stakeholder Collaboration
CCBA Exam Questions, question 19