The first step should be to engage in a dialogue with the operations manager to understand their concerns regarding the change. This aligns with the PMBOK Guide's emphasis on communication and stakeholder engagement as key aspects of effective change management1. Understanding the operations manager's perspective is crucial to assess the impact of the change on the production line and to explore potential solutions or mitigations. It is important to ensure that all stakeholders are on the same page and that any concerns are addressed promptly to avoid further issues23.
References:
PMI. (2021). A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Seventh Edition.
PM-by-PM. (2023). PMBOK Guide's Change Management Process For PMP Certification1.
McKinsey. (2023). Secrets of successful change implementation2.
HR University. (2023). What Does an Operational Change Manager Do?3.