When interpersonal conflict affects team performance, the first step is to understand the perspectives of the involved parties. Active listening and empathizing help the project manager identify the root cause of the conflict, which is essential before attempting resolution or escalation.
The PMBOK Guide - Seventh Edition and PMI's guidelines for conflict management emphasize that a project manager must act as a facilitator to resolve issues constructively. Addressing conflict early improves morale, performance, and collaboration.
Option B may help team cohesion but doesn't directly address the interpersonal issue.
Option C is reactive and doesn't address the cause of conflict.
Option D risks exposing sensitive conflict in an open forum.
References:
PMBOK Guide - Seventh Edition, Team Performance Domain
PMI's Conflict Management Techniques (e.g., Collaborating, Problem-Solving)
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