Universal Containers は、北米、ヨーロッパ、アジアにまたがるコンタクト センターに Service Cloud を導入したいと考えています。同社は、世界中のセンターに標準化されたコンタクト センター プロセスとレポートを実装したいと考えています。 このシナリオではコンサルタントはどのアプローチを推奨すべきでしょうか?
正解:A
This is the best approach for deploying the Service Cloud to multiple contact centers located across different regions with standardized processes and reporting. By assigning a global team of experienced agents and leaders, you can leverage their expertise and insights to create a common design template and report structure that meets the business requirements and best practices of each region. This way, you can ensure consistency, efficiency, and quality across all contact centers. You can also facilitate communication and collaboration among the global team members and stakeholders. Verified References: [Best Practices for Implementing Service Cloud]