Salesforce Connect and External Objects are two features that can provide Service Console users with the ability to view and update product usage data that is stored in an external system. Salesforce Connect allows users to access data from external sources in real time without copying or syncing the data. External Objects are custom objects that map to data stored outside Salesforce. Verified References: : https://help.salesforce.
com/s/articleView?id=sf.external_object_considerations.htm&type=5 : https://help.salesforce.com/s
/articleView?id=sf.connect.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.
external_object_define.htm&type=5