Scheduling service requests using Salesforce Field Service is a solution that can ensure the repairs are completed in a timely manner by technicians with the appropriate skill set. Salesforce Field Service is a feature that allows administrators to manage the entire service lifecycle, from scheduling and dispatching to tracking and reporting. Salesforce Field Service can help assign service requests to the best available technicians based on their skills, location, availability, and priority, as well as optimize the routes and travel time for technicians. Verified References: : https://help.salesforce.com/s/articleView?id=sf.
field_service_overview.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.
field_service_scheduling_overview.htm&type=5