TheCI Dependency View Mapin ServiceNow is a graphical representation of therelationshipsanddependenciesbetween Configuration Items (CIs) within theConfiguration Management Database (CMDB). Right-clicking on a CI in the Dependency View provides additional options for analyzing its impact and history.
A). View Affected CIs
Shows all CIsimpactedby the selected CI.
Example: If adatabase servergoes down, this option lists all applications and services affected.
B). View Related Tasks
Displays tasks (e.g.,Incidents, Changes, Problems) associated with the selected CI.
Example: Viewing allopen Incidentsrelated to aserver CI.
C). View Recent Outages
Showsrecently reported outageslinked to the selected CI.
Useful for analyzing recurring issues or identifying historical failures.
D). View Cases
Casesare used inCustomer Service Management (CSM), not in CMDB CI dependency maps.
E). View Knowledge
WhileKnowledge Articlesmay reference a CI, this is not an option in theCI Dependency View Map.
References:ServiceNow Documentation:CI Dependency Views
CMDB Best Practices:Understanding CI Relationships