InServiceNow, theActivitysection on theNotestab provides adetailed historyof all work documented on a record. It logs:
#Updates & Field Changes(who changed what and when)
#Comments & Work Notes
#Approval History
#Assignment Changes
TheActivity Streamis essential for tracking progress, ensuring transparency, and auditing record updates.
A). Journal
ServiceNow does not have a specific "Journal" tab for history tracking. However,journal fields(like work notes and comments) are logged in theActivitysection.
C). Diary
No such section called "Diary" exists in ServiceNow for tracking record history.
D). Audit Log
TheAudit Logtracks field-level changes in aseparate system logbut is not displayed in theNotes tab. It requires admin-level access to view detailed changes.
E). Timeline
"Timeline" is not a default section under the Notes tab. It is sometimes used incustom applications, but thecorrect answer is "Activity." Reference:ServiceNow CSA Documentation - Activity Stream & Record History ServiceNow Product Documentation - Tracking Record Updates via Activity(https://docs.servicenow.com)