In ServiceNow,User Criteriais thebest methodfor controllingwho can see or request catalog items. To ensure that onlyHR Department Managerscan view the service catalog item, we need to applyUser Criteriaby adding theDepartment Manager group.
Navigate toService Catalog > Catalog Items.
Open the specific catalog item.
Scroll down to theAvailable Forsection.
ClickEditand selectUser Criteria.
Add theDepartment Manager group.
Save the changes.
Steps to Restrict Catalog Item Visibility Using User Criteria:#Effect:Only users in theDepartment Manager groupwill be able to see and request this catalog item.
Incorrect Answer Choices Explanation:A. Specify the Dept_Mgr role on the catalog content block Rolescontrol system permissions but are not used tofilter visibilityof catalog items.
C). Add the Department Manager group to the catalog item's ACL
Access Control Lists (ACLs)restrict who canmodifya catalog item but do not control visibility.
D). Only publish the item in the HR service catalog
Publishing an item in a specificcatalogdoes not restrict access to a specificuser group.
E). Use a Dept_Mgr ACL on the HR service catalog
ACLs arenot the correct approachfor managing catalog item visibility;User Criteriais the best practice.
ServiceNow User Criteria for Service Catalog
Restricting Access to Service Catalog Items
Official CSA Documentation Reference: