In ServiceNow, theHelp Panel(represented by thequestion mark icon) is an integrated resource that provides guidance for users. It offersguided tours,action instructions, and information on usinginputs and outputswithin the platform.
Guided Tours: Step-by-step walkthroughs for users to get acquainted with ServiceNow features and processes.
Instructions for Inputs/Outputs: Provides help and clarification on how to use input fields, buttons, and other interactive elements in the interface.
Access to Information: Offers contextual help for specific actions or modules within ServiceNow.
Features of the Help Panel:This makes it the most efficient resource for users needingon-the-spot assistanceas they interact with the platform.
A). Community- TheCommunityis a forum where users can discuss issues, share knowledge, and ask questions but is not directly related to in-context help or guided tours.
C). Docs- ServiceNow documentation providesin-depth guidesand best practices but is not built into the user interface for in-context help and guided tours.
D). Wiki- Similar to Docs, theWikiis more of a knowledge repository but does not provide interactive, contextual guidance in the instance.
ServiceNow Help Panel Usage
ServiceNow CSA Training Module:"User Experience: Help Panel and Guided Tours" Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation: