When using theData Pill Pickerin Flow Designer,dot-walkingis used to access fields inrelated tables.
The shortcut fordot-walkingin theData Pill Pickeris:#Ctrl<and Ctrl>
Dot-walkingallows users toaccess fields in referenced records.
For example, if you have anIncidentrecord with aCallerfield (which references thesys_usertable), you candot- walkto theCaller's emailusing:
What is Dot-Walking?CopyEdit
incident.caller.email
This is useful whenbuilding conditions, flows, and reportsin ServiceNow.
A). Arrows- Arrow keys are used for navigation, but they do not support dot-walking.
B). Plus, Minus- These keys arenot used for dot-walkingin ServiceNow.
C). Ctrl C, Ctrl- These are copy-paste shortcuts, unrelated to dot-walking.
E). Shift F4, Shift F5- These do not have any function related to dot-walking.
ServiceNow Dot-Walking & Data Pill Picker
ServiceNow CSA Training Module:"Using Dot-Walking in Flow Designer and Reporting" Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation: