InServiceNow Knowledge Management, articles are typicallyrestrictedto specific users or roles. However,if you want an article to be accessible without requiring login, you must enable thePublic setting.
Navigate toKnowledge Base Settings.
Enable thePubliccheckbox.
Save the changes.
The article is nowviewable by anyone, even without logging into ServiceNow.
A: The View All setting
No such setting exists for public access in ServiceNow.
B: The Allow role
"Allow roles" restricts accessto specific roles, but does not make the article public.
C: The ESS role
TheESS (Employee Self-Service) roleallows accessto logged-in users, not public users.
Reference:ServiceNow CSA Documentation - Public Knowledge Articles
ServiceNow Product Documentation - Configuring Knowledge Base Permissions(https://docs.servicenow.
com)