In ServiceNow, ataskis a record that represents work that needs to be completed. It follows a lifecycle where it is:
Created- A task is generated, either manually or automatically (e.g., an incident, change request, or problem record).
Worked Upon- Users perform necessary actions, update statuses, and progress the task towards resolution.
Closed- Once completed, the task reaches a closed state, indicating that no further action is needed.
Tasks in ServiceNow are derived from theTask [task]table.
Common task-based records includeIncidents, Change Requests, Problems, and Service Requests.
Tasks follow a defined workflow and state transitions (e.g., New # Work in Progress # Resolved # Closed).
Key Features of a Task:
A). Report:
A report is a visualization of data and does not follow a lifecycle involving work or closure.
B). Workflow:
A workflow definesprocess automationand the movement of tasks, but it is not something that gets "worked upon" directly like a task.
C). Event:
Events are system-generated triggers that notify or automate actions, but they do not have a structured lifecycle like a task.
Why Other Options Are Incorrect:
ServiceNow Documentation:Task Management in ServiceNow
CSA Exam Guide:Coverstask recordsas fundamental entities that go through a lifecycle.
Reference from CSA Documentation:Thus, the correct answer isD. Task.