#Formattersin ServiceNow allow administrators toadd additional informationto a form that is not part of a table's field structure.
Common Formatters in ServiceNow:
Activity Formatter- Displays updates like comments, work notes, and system-generated logs.
Process Flow Formatter- Shows the workflow stages of a record (e.g., Change Request approval process).
Timeline Formatter- Displays a chronological view of activities related to the record.
Option A (Duplicating a form view)is incorrect because duplicating a form view only creates a newlayout for different users, but does not add additional information.
Option C (Modifying the layout to two columns)is incorrect because changing the layout does not addnew elements, just arranges existing fields differently.
Option D (Dragging fields from the form elements panel)is incorrect because fields already exist in the table, whereas formatters provideextra contextual data.
#Reference:ServiceNow Form Design & Formatters Documentation