Explanation
Adding knowledge component to case record page is a solution that can enable Universal Containers to display a list of relevant knowledge articles on case record page. Knowledge component is a Lightning component that allows agents to search, view, and attach articles to cases from the case record page.
Knowledge component also shows suggested articles based on the case information and the agent's profile.
Verified References: :
https://help.salesforce.com/s/articleView?id=sf.knowledge_lightning_component.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.knowledge_lightning_component_suggested.htm&type=5