In ServiceNow, when applying filters, theFunnel iconopens the condition builder, allowing users to set criteria for displaying records.
Understanding the requirement:
The user wants to seeIncidents where the state is ClosedORIncidents where the Assignment Group is Network.
The key word here isOR, meaning records satisfyingeithercondition should be displayed.
Steps to apply this filter in ServiceNow:
Click theFunnel iconto open the condition builder.
Define thefirst condition# SelectState = Closed.
Click theORbutton (since we want records meeting either condition).
Define thesecond condition# SelectAssignment Group = Network.
PressEnterto apply the filter.
Since the user wantseither condition to be true,ORis the correct logical operator.
PressingEnterafter defining the second conditionexecutes the filter.
A: Define the first condition; click AND button; define second condition; click Run:Incorrect becauseANDwould requireboth conditions to be true simultaneously, which is not what the user wants.
B: Define the first condition; click AND button; define second condition; press enter:Same issue as option A- AND willnarrow the resultsinstead ofexpanding them.
D: Define the first condition; click > icon on breadcrumb, define second condition; click Run:Thebreadcrumb navigationis used to modify filtersafter applying them, not to create them initially.
E: Define the first condition; click > icon on breadcrumb, define second condition; press enter:Same issue as option D-breadcrumb navigation is for modifying, not for initial filter creation.
Using Filters and Condition Builder in ServiceNow:ServiceNow Docs
ServiceNow Querying and Filtering Best Practices
Why is the Correct Answer "C"?Why Not the Other Options?References from the Certified System Administrator (CSA) Official Documentation:UsingORensures both conditions are considered independently, displaying incidents that are eitherClosedor assigned toNetwork.