In ServiceNowKnowledge Management, access to knowledge articles is controlled through access settings in theKnowledge Baserecord. The"Can Read"tab is used to specify which users, groups, or roles canview knowledge articlesin a particular Knowledge Base.
#Why "Can Read"?
TheCan Readlist defines theusers, groups, or roles that can access and view articlesin a specific Knowledge Base.
This ensures thatsensitive or restricted knowledge is only available to authorized users.
If no restrictions are set in theCan Readtab, the knowledge base ispublicly accessibleto all users.
#Steps to Configure "Can Read" Permissions:
Navigate toKnowledge Management > Knowledge Bases.
Open a specificKnowledge Base record.
Go to theCan Readtab.
Add the users, groups, or roles that should be able to read the articles.
Save the record.
#Incorrect Options Explained:
A). Access List- No such tab exists in Knowledge Management.
B). Can Access- Incorrect name; the correct tab isCan Read.
C). Accessible to- Does not exist in the Knowledge Base settings.
#Reference:
ServiceNow Knowledge Management User Roles
Managing Knowledge Base Access