In team dysfunction situations, especially with mixed behavior styles (e.g., autocratic and avoidant), a project manager must first seek to understand before intervening. One effective leadership tool is the use of personality assessments or behavioral analysis tools (e.g., DISC, MBTI) to understand team dynamics and communication styles. This approach allows the project manager to adapt their leadership style and foster collaboration based on real data.
The PMBOK Guide - Seventh Edition discusses the importance of tailoring leadership and communication approaches based on individual and team personality traits. It also encourages team building through understanding behavioral characteristics.
Option A is authoritarian and not aligned with modern leadership practices.
Option B is motivational but not diagnostic-it won't address root causes.
Option D is extreme and violates conflict resolution principles.
Reference:
PMBOK Guide - Seventh Edition, Section 3.1: Project Team Performance
PMI Talent Triangle: Leadership, Behavioral Awareness