技術者は、ユーザーのワークステーションが起動していないことを示すヘルプ デスク チケットに応答します。技術者は最初、ハードドライブの故障を疑いました。技術者は診断を実行し、ハードドライブが完全に動作することを確認します。
技術者は次のステップのうちどれを完了する必要がありますか?
正解:D
The technician has already confirmed that the hard drive is fully operational. This means that the problem is likely with something else, such as the operating system, the BIOS, or the motherboard.
The technician should consider the following possible causes:
Operating system corruption: The operating system may have become corrupted due to a power outage, virus, or other software problem.
BIOS failure: The BIOS is the firmware that controls the basic functions of the computer. If the BIOS fails, the computer will not be able to boot.
Motherboard failure: The motherboard is the main circuit board of the computer. If the motherboard fails, the computer will not be able to boot.
The technician can use the BIOS or a bootable diagnostic tool to test the hardware components of the computer. If the hardware components are all functioning properly, then the problem is likely with the operating system. In this case, the technician can reinstall the operating system.
If the hardware components are not functioning properly, then the technician will need to replace the faulty component.