The series of commands ipconfig /all, ping 8.8.8.8, and ping comptia.org represent the identify the problem step in the troubleshooting process.
The ipconfig /all command displays all of the network configuration information for the PC. This can be used to check if the PC is correctly configured to access the internet, and to identify any potential problems.
The ping 8.8.8.8 and ping comptia.org commands send ping requests to the specified IP addresses. If the ping requests are successful, then this indicates that the PC can communicate with other devices on the internet. If the ping requests are unsuccessful, then this indicates that there is a problem with the PC's network connection.
The technician is using these commands to identify the cause of the user's internet connectivity problem. Once the technician has identified the problem, they can then develop a plan to fix it.