When a technician finds that a user's office is not listed for an upgrade but the user has submitted a request, the appropriate action is to:
* Notify the project manager about the user's concern: The project manager oversees the upgrade process and can address any discrepancies or omissions in the upgrade list.
* Ask the company's human resources department to address the issue: HR typically handles personnel matters, not hardware upgrades.
* Tell the user that this request is not on the list to be upgraded: This does not resolve the user's concern and could cause frustration.
* Ask the user's supervisor if the technician should upgrade the computer: The supervisor may not have the authority or information to make decisions about the upgrade list.
Reference:
CompTIA A+ 220-1102 Exam Objectives, Section 4.1: Given a scenario implement best practices associated with documentation and support systems information management.
Best practices for handling user requests and project management documentation.