A Customer Experience Cloud site is a solution that allows customers to access self-service portals, knowledge bases, and communities. It can be used to provide customers with product installation guides, warranty information, and other relevant content. Verified References: : https://help.salesforce.com/s /articleView?id=sf.customer_experience_cloud.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf. customer_experience_cloud_sites.htm&type=5