あるプロジェクトには、非常に要求が厳しく、かつ繊細なビジネス関係者がおり、その関係者は主題分野の専門家(SME)としての役割を担っています。プロジェクトマネージャーは、その関係者とのやり取りを担当するチームメンバーを2名割り当てました。
しかし、両チームメンバーは、その関係者との連携が難しいと不満を漏らしている。
プロジェクトマネージャーはまず何をすべきでしょうか?
正解:A
This question is best classified in the People domain because it deals with stakeholder engagement, communication, and conflict management. PMI's PMP Examination Content Outline says the project manager should analyze communication needs of all stakeholders, determine appropriate communication methods, and confirm that communication is understood and feedback is received. When team members report that an important stakeholder is difficult to work with, the first PMP-aligned response is to evaluate the situation carefully and identify communication alternatives that may improve the interaction.
Option B moves too quickly into a written complaint without first diagnosing the communication problem.
Option C is too confrontational and escalates prematurely. Option D also escalates too early, before the project manager has tried to resolve the issue at the lowest appropriate level. PMI guidance on stakeholder management and communication emphasizes understanding motivations, listening, and choosing communication strategies suited to the situation. Therefore, the best first action is to assess the problem and adjust the communication approach, which reflects professional judgment, active listening, and constructive stakeholder engagement.