Generative AI focuses on creating new content rather than just analyzing existing data. As per Microsoft's AI-
900 curriculum and Azure OpenAI documentation, typical use cases include generating text, images, code, or other creative outputs based on input prompts.
* A. Generating draft responses for customer service agents - # Correct. GPT-based models can automatically generate draft replies to customer queries, enabling agents to refine responses and increase efficiency.
* B. Creating original artwork from textual descriptions - # Correct. DALL-E, available through Azure OpenAI, can produce unique images based on natural language prompts.
Options C and D are incorrect because they involve predictive or classification models, not generative ones:
* C. Predicting sales revenue # Regression (machine learning).
* D. Classifying email messages # Classification (machine learning).
Correct answers: A and B.