In ServiceNow,homepages(classic dashboards) are part of the user experience, and administrators may need tomove them between instancesusing update sets.
Homepage Admin > Pages- This is where homepages are managed.
Right-click on a Homepage record- This brings up additional options.
Select " Unload Portal Page " - This action ensures that the homepage iscaptured in an update set, making it available for export to another instance.
Homepagesdo not automatically get addedto an update set when modified.
The " Unload Portal Page " option forces the homepage to be included in the update set.
This is necessary when moving homepages fromdevelopment to productionenvironments.
A). To publish a Homepage to the Portal- This stepdoes not publisha homepage; it just makes it available for update sets.
B). To retire a Homepage- Retiring a homepage involvesdisablingor removing it, not adding it to an update set.
C). To delete a Homepage- Deleting a homepage is done via the UI but does not require these specific steps.
ServiceNow Update Sets and Homepages
ServiceNow CSA Training Module: " Moving Configuration Changes Between Instances " Explanation of the Given Steps:Why This Process is Used for Update Sets:Why Other Answers Are Incorrect:
References from Certified System Administrator (CSA) Official Documentation: